Faq

RETURNS/ EXCHANGES OF ITEMS

EFFECTIVE June 1st 2020

All items purchased are final sale, thus we cannot offer returns, exchanges, or refunds for these items. This includes holiday sales, site-wide or product specific flash sales, and items purchased using sale codes. We will fix any mistakes made on behalf of the company.

If the product you received is deemed defective please notify us by email within 2-3 days of the date you received the item your order is eligible for a return or exchange. 

We thank you for understanding this policy!

I RECEIVED A DEFECTIVE / WRONG PRODUCT

We apologize for the mix-up and want to ensure you get the right item as quickly as possible! Feel free to send us an email at unrestrictedlyfestyle@gmail.com to notify us of the mix up. Please include your order number, name and email used on the order. Make sure to specify the concern: original product ordered as well as the actual product you received including the style/design, color and size. Please attach picture of the product(s) showing the mishap. Example: showing the defect, the size, or wrong item.

We will provide you with a 30% off discount code for your next purchase if you received a defective product. All wrong orders we send out will be corrected. 

I FORGOT TO USE MY DISCOUNT CODE

Unfortunately, our software does not allow us to adjust prices to finalized purchases. Once your order has been confirmed, it’s not possible for you, or us, to change it once submitted. Please ensure all your information is accurate before submitting your order, including your discount code. 

Only ONE discount code may be applied per order.

This applies to Free Shipping discount codes. 

I RECEIVED A SUSPICIOUS DM ASKING FOR PERSONAL INFORMATION, IS THIS LEGITIMATE?

@ULS122 is our only verified page on Instagram. If any page other than @ULS122 contacts you, it is a scam. Any page posing as ULS122 asking for any personal information including cash app or bank account info through DM, it is a scam. Please DO NOT respond! 

WHEN WILL MY ORDER BE SHIPPED?

Orders will be processed within 1-2 business days. Once your order is processed it will be shipped  2-3 business days after.  

As of right now we are not fulfilling International orders.

Orders placed on the weekend and holidays are processed on the next normal business day. 

My order says delivered but I have not received it, what should I do?

USPS is responsible for the delivery of the package. In the event you are unable to locate the package posted “in-transit” or “delivered” we recommend contacting your local post office.

Shipping Address Issues

ULS122 WILL NOT BE HELD LIABLE for any shipping address discrepancies which includes lost, stolen, misplaced, or incorrectly delivered shipments.
 

It is the customer's responsibility to provide the correct shipping address information. If the address information provided is incorrect or incorrectly entered at the time of purchase, we are not able to make any changes.

Failed Delivery

If your order is returned to our facility by USPS due to any address discrepancies, you will be completely refunded.

What is ULS122 shirt sizing?

All ULS122 shirts, hats and hoodies are unisex sizing’s. Please See sizing chart page.

Does ULS122 Price’s Change?

Prices for our products are subject to change without notice. 

The price your order was purchased and confirmed for is final. Prices will not be retroactively adjusted. 

IF GRANTED A REFUND, WHERE WILL THE FUNDS GO?

Refunds are sent to the original form of payment. If you no longer have the original payment method, you will be responsible to reach out to your financial institution.